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The can’t-do-it-yourself laundromat

  America’s classic laundromat was truly ahead of its time. An automated storefront business run without customer supervision. Talk about idiot-proof. Washers didn’t even have a start [...]

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Laundromat’s D-word

  I get a real kick out of the YouTube videos where laundromat owners show off their collection day treasures. Nothing beats piles of coins and wads of bills to attract clicks. One viral [...]

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The laundromat owner’s secret weapon

  You don’t hear much about tokens. And for good reason: It’s the laundromat owner’s secret weapon. Shhh… that’s the sound of tokens quietly at work. No high-tech bells and whistles. No loud [...]

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The quarter at 30

Happy anniversary to quarter-only pay!   It’s been 30 years since laundromat owners pulled out the last remaining dimes and ushered in a new era of quarter collections.  I helped pen the dime’s [...]

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Token vs Loyalty Card: The Great Matchup

    Forget the Coin vs. Card debate. Laundromat pay has an even better matchup — Token vs. Loyalty Card. Let’s see how brass and plastic stack up against each other. Cashless operations [...]

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Laundromat Pay Goes Round and Round

  Laundromat pay’s mixed messaging sure can be confusing. Card companies pitched ditching coins, then said keep them. Mobile app innovators wanted everyone to forget hardware and think [...]

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Beating the quarter bandits

  Changers are caught in the middle of a tug of war at the laundromat. It’s there that you’ll find people pulling quarters while operators struggle to hang on to their precious [...]

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